Privacy notice
This site is provided by Student Loans Company in conjunction with the Government Digital Service (GDS), part of the Cabinet Office.
Student Loans Company is the data controller for any personal information published on this site and any personal information collected via cookies.
The Cabinet Office is the data controller for personal information processed as part of providing the underlying platform such as IP addresses.
A data controller determines how and why personal data is processed. For more information, read the Cabinet Office’s entry in the Data Protection Public Register.
What data we collect & why we need it
GDS collects some data automatically when you visit this site. This includes your Internet Protocol (IP) address, and details of which version of web browser you use. GDS uses this information to provide you with access to the website and to monitor use of the site to identify security threats.
Where you provide your consent, Student Loans Company uses Google Analytics 4 to collect the following information about how you use this website:
- the pages you visit on Getting a refund
- how long you spend on each Getting a refund page
- how you got to the site
- what you click on while you’re visiting the site
- a rough indication of your location using your anonymised IP address.
No directly identifiable personal information is collected through Google Analytics 4 (for example your name or address). Student Loans Company will not identify you through analytics information, and will not combine analytics information with other data sets in a way that would identify who you are.
Student Loans Company uses this information to make sure the website is meeting the needs of its users and to make improvements.
See the Cookies page for more information about the cookies used on this website.
Legal basis for processing your data
We will only retain your personal data for as long as it is needed for the purposes set out in this document or for as long as the law requires us to.
GDS will delete access log data after 120 days.
Student Loans Company will delete Google Analytics 4 data after 12 months.
Children's privacy protection
This website is not designed for, or intentionally targeted at, children 13 years of age or younger. Neither GDS or Student Loans Company intentionally collect or maintain data about anyone under the age of 13.
Where your data is processed and stored
Data related to the underlying platform is processed and stored in the European Economic Area (EEA). Data collected by Google Analytics 4 may be transferred outside the EEA for processing.
How we protect your data and keep it secure
We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data - for example, we protect your data using varying levels of encryption.
We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.
Your rights
You have the right to request:
- information about how your personal data is processed
- a copy of that personal data
- that anything inaccurate in your personal data is corrected immediately
You can also:
- raise an objection about how your personal data is processed
- request that your personal data is erased if there is no longer a justification for it
- ask that the processing of your personal data is restricted in certain circumstances
If you have any of these requests, get in contact with gds-privacy-office@digital.cabinet-office.gov.uk.
Contact us or make a compliant
Contact the GDS Privacy Team at gds-privacy-office@digital.cabinet-office.gov.uk if you:
- have a question about anything in this privacy notice
- think that your personal data has been misused or mishandled
You can also contact the Cabinet Office and the Student Loans Company Data Protection Officers (DPO):
Data Protection OfficerDPO@cabinetoffice.gov.uk
Cabinet Office
70 Whitehall
London
SW1A 2AS Data Protection Officer
Student Loans Company
10 Clyde Place
Glasgow
G5 8DF
DPO@slc.co.uk
The DPOs provide independent advice and monitoring of our use of personal information.
You can also make a complaint to the Information Commissioner, who is an independent regulator.
Information Commissionercasework@ico.org.uk
Telephone: 0303 123 1113
Textphone: 01625 545860
Monday to Friday, 9am to 4:30pm
Find out about call charges Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Changes to this notice
This notice may be changed from time to time. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy notice will apply to you and your data immediately.
If these changes affect how your personal data is processed, GDS and Student Loans Company will take reasonable steps to let you know.
Last updated 21 August 2024