Wrong plan type
When you start a new job, your employer should ask you which plan type you’re on so they can take any repayments from your salary. If they put you on the wrong plan type, you might make repayments based on the wrong threshold.
Checking and changing your plan type
You can check which repayment plan you should be on by signing in to your online account and selecting ‘Download active plan type letter’. Then, show it to your employer to make sure they have you on the same one. Your employer will be able to update it if it’s wrong.
How to ask for your refund
Once you’ve confirmed that your plan type has been changed and no more repayments will be taken. You can contact us by phone or on social media for your refund.